Privacy Policy

Last updated: April 30, 2026

1. Who we are

• Business name: Korolev Digital
• Owner: Andrey Korolev
• Email: korolevaaa003@gmail.com
• Phone / WhatsApp: +972506966856
• Address: Lohamei HaNegev 9, Holon, Israel

2. Information we may collect

Depending on how you interact with us or with a clinic using our systems, we may process the following information:

• Contact information such as name, phone number, email address, and messaging profile details.
• Messages sent through WhatsApp, Instagram, website forms, email, or other communication channels.
• Appointment information such as requested date, time, service, doctor preference, booking status, reschedule requests, cancellation requests, and reminder status.
• Clinic operational data such as services, prices, working hours, staff roles, calendar availability, and CRM fields needed to operate automation.
• Technical information such as IP address, browser type, device information, approximate location, log data, and website usage data.
• Support and business communication records, including demo requests, onboarding details, and service-related correspondence.

3. Information from patients of clinics

Our systems may process information on behalf of clinics using Korolev Digital services. In those cases, the clinic is usually responsible for the patient relationship, and Korolev Digital acts as a service provider helping the clinic handle communication, booking, automation, and related workflows.

We process patient-related information only as needed to provide the service requested by the clinic, such as answering common questions, checking available appointment times, creating or updating appointments, sending reminders, or escalating the conversation to clinic staff.

4. How we use information

• To provide AI receptionist and automation services.
• To answer inquiries from patients or potential clients.
• To book, reschedule, cancel, or confirm appointments.
• To send reminders or service-related messages where permitted.
• To route urgent, complex, or sensitive cases to a human representative.
• To maintain CRM records and operational logs for clinics.
• To improve response quality, reliability, and service performance.
• To troubleshoot technical problems and prevent abuse or misuse.
• To comply with legal, regulatory, security, or contractual obligations.

5. AI and automated processing

Korolev Digital uses AI-based systems to help clinics respond to messages and automate routine workflows. Automated responses may be used for common questions, booking flows, appointment reminders, and service explanations.

The system is designed to escalate certain conversations to human staff, including urgent, unclear, sensitive, medical, legal, complaint-related, or complex situations. AI responses are not intended to replace professional medical advice, diagnosis, or treatment.

6. Medical and health-related information

Some conversations may include health-related information when a patient describes symptoms, treatment history, pain, sensitivity, dental concerns, or other clinic-related matters. We process this information only to support communication between the patient and the clinic and to help route the conversation appropriately.

Korolev Digital does not provide medical diagnosis or treatment. Any medical decision must be made by qualified clinic staff or healthcare professionals.

7. Legal bases and consent

• Providing services requested by a clinic or user.
• Legitimate business interests, such as improving service reliability and preventing abuse.
• Consent, where required for certain communications or data processing activities.
• Compliance with legal obligations.

8. Sharing of information

We do not sell personal information. We may share or process information with trusted service providers only as needed to operate the service. These may include messaging platforms, calendar systems, CRM tools, hosting providers, analytics tools, automation platforms, and authorized clinic staff.

We may also disclose information if required by law, regulation, court order, government request, or to protect rights, safety, and security.

9. Data retention

We keep information only for as long as reasonably necessary to provide the service, maintain business records, comply with legal obligations, resolve disputes, prevent abuse, and support clinic operations.

10. Data security

We use reasonable technical, organizational, and administrative measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No online system is 100% secure, but we work to protect information using commercially reasonable safeguards.

11. International services and third-party platforms

Our services may rely on third-party platforms and infrastructure providers that process data in different countries. Information may be processed outside your country of residence where permitted by applicable law.

12. Cookies and analytics

Our website may use basic cookies, analytics, or similar technologies to understand website performance, improve user experience, and protect the website from abuse. You can control cookies through your browser settings.

13. Your rights

Depending on applicable law, you may have the right to request access, correction, deletion, restriction, or information about how your data is used. To make a request, contact us at korolevaaa003@gmail.com.

14. Children’s privacy

Our business services are intended for clinics and adult users. We do not knowingly collect personal information from children directly through our website. If a clinic communicates with a minor patient, the clinic is responsible for handling that relationship according to applicable law.

15. Links to other websites

Our website or communications may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of third-party websites.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

17. Contact us

• Business name: Korolev Digital
• Owner: Andrey Korolev
• Email: korolevaaa003@gmail.com
• Phone / WhatsApp: +972506966856
• Address: Lohamei HaNegev 9, Holon, Israel